The Special Collections Reading Room: A Study of Culture and Its Impact on the Researcher Experience

Abstract

This article takes an anthropological approach to the special collections reading room by demonstrating that every reading room has its own culture. Cultural anthropology seeks to study the world and culture through human thought, behavior, and ways of life. By adapting this perspective to the reading room, one can see the forces at play that affect the way patrons and staff navigate the space. The culture of the reading room is shaped by the various systems put in place and can promote, or impede, a productive visit. A disjointed culture comes from the miscommunication between philosophy, policy, physical design, and atmosphere within the reading room. Techniques and policies used in the reading room are influenced by three main factors: access, security, and preservation. Aligning these methodologies with the ethos behind them disseminates important information to patrons; when out of alignment negative culture persists. The author examines the strategies at twelve libraries. The different practices and philosophies are analyzed through participant observation and interviews with librarians and archivists. Librarians can use their cultural authority in the reading room to determine what ethos is emphasized, curate a reading room that will facilitate success, and directly impact user experience by creating a positive cultural environment.